betgame Privacy Policy

1 Introduction

betgame is committed to protecting the privacy and personal data of every player who uses the betgame platform at betgame.one. This Policy applies to all personal data collected through the betgame website, mobile-optimised platform, live chat support, email correspondence, and any other channel through which you interact with betgame.

This Policy should be read alongside betgame's Terms & Conditions, which govern the overall relationship between you and betgame. In the event of any conflict between this Policy and the Terms & Conditions on a privacy matter, this Policy shall prevail.

betgame takes its obligations under Philippine data protection law seriously. We have appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and with the Data Privacy Act of 2012. Contact details for the DPO are provided in Section 15.

2 Data Controller

For the purposes of the Data Privacy Act of 2012, betgame is the personal information controller in respect of the personal data collected through the betgame platform. This means betgame determines the purposes and means of processing your personal data.

betgame operates under the regulatory oversight of PAGCOR and is required to collect and retain certain categories of personal data as a condition of its operating licence. Where betgame engages third-party service providers to process personal data on its behalf, those providers act as personal information processors and are contractually bound to process data only in accordance with betgame's instructions and this Policy.

3 Data We Collect

betgame collects the following categories of personal data:

betgame does not collect sensitive personal information (as defined under the Data Privacy Act) unless strictly required for KYC or regulatory compliance purposes, in which case you will be informed at the point of collection.

4 How We Collect Data

betgame collects your personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access the betgame platform, including via cookies, web beacons, server logs, and similar tracking technologies (see Section 8).
• Third-party sources: Identity and fraud-screening data received from KYC verification providers, payment processors, and fraud-prevention services engaged by betgame to comply with PAGCOR and anti-money laundering (AML) requirements.

5 How We Use Your Data

betgame uses your personal data for the following purposes:

• To create, verify, and manage your betgame account
• To process deposits, withdrawals, and other financial transactions
• To verify your identity and age in compliance with PAGCOR KYC requirements
• To detect, investigate, and prevent fraud, money laundering, and other illegal activity
• To monitor gameplay for responsible gaming purposes and to enforce self-exclusion or deposit limit requests
• To provide customer support and resolve disputes
• To send you transactional communications (account confirmations, security alerts, withdrawal notifications)
• To send you promotional communications about betgame offers and new games, where you have consented to receive such communications
• To comply with legal and regulatory obligations, including PAGCOR reporting requirements and AML obligations under Republic Act No. 9160
• To improve the betgame platform through analysis of aggregated, anonymised usage data

betgame will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

6 Legal Basis for Processing

Under the Data Privacy Act of 2012, betgame relies on the following legal bases for processing your personal data:

• Contractual necessity: Processing required to perform the contract between you and betgame — including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with betgame's obligations under Philippine law, including PAGCOR regulations, AML law, and tax reporting requirements.
• Legitimate interests: Processing necessary for betgame's legitimate interests in fraud prevention, platform security, and service improvement, where those interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given your explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7 Sharing Your Data

betgame does not sell or rent your personal data to third parties. betgame may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data processing agreements:

• Payment processors: GCash, Maya, and partner banks, to facilitate deposits and withdrawals
• KYC and identity verification providers: Third-party services engaged to verify your identity and age in compliance with PAGCOR requirements
• Fraud prevention and AML screening services: To detect and prevent financial crime
• Game software providers: To the extent necessary to deliver the games you play on the betgame platform
• IT and cloud infrastructure providers: Who host and maintain the betgame platform under strict confidentiality obligations
• Regulatory and law enforcement authorities: Including PAGCOR, the Anti-Money Laundering Council (AMLC), and other competent Philippine authorities, where betgame is legally required to disclose information

8 Cookies & Tracking Technologies

betgame uses cookies and similar tracking technologies on the betgame platform to ensure the platform functions correctly, to maintain your session, and to analyse how the platform is used. The following categories of cookies are used:

• Strictly necessary cookies: Essential for the platform to function. These cannot be disabled. They include session cookies that keep you logged in during your visit.
• Functional cookies: Remember your preferences (such as language and display settings) to personalise your betgame experience.
• Analytics cookies: Collect anonymised data about how players use the betgame platform, helping betgame identify areas for improvement. These are only set with your consent.
• Security cookies: Used to detect and prevent fraudulent activity, including bot detection and session integrity verification.

You can manage your cookie preferences through your browser settings. Disabling strictly necessary cookies may impair the functionality of the betgame platform. betgame does not use third-party advertising or retargeting cookies.

9 Data Retention

betgame retains your personal data for as long as your betgame account is active and for a period thereafter as required by applicable law and regulation. The following retention periods apply as a general guide:

• Account and identity data: Retained for the duration of your account plus a minimum of 5 years after account closure, in accordance with PAGCOR and AML regulatory requirements.
• Financial transaction records: Retained for a minimum of 5 years from the date of the transaction, as required by the Anti-Money Laundering Act.
• Customer support communications: Retained for 3 years from the date of the interaction, or longer if the communication relates to an unresolved dispute.
• Technical and usage logs: Retained for up to 12 months for security and fraud-detection purposes, then deleted or anonymised.
• Marketing consent records: Retained for the duration of your consent plus 3 years, to demonstrate compliance.

Upon expiry of the applicable retention period, betgame will securely delete or irreversibly anonymise your personal data so that it can no longer be associated with you.

10 Data Security

betgame implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• TLS 1.2 / 1.3 encryption for all data transmitted between your device and the betgame platform
• Encryption of sensitive data at rest, including financial data and government ID information
• Role-based access controls ensuring that betgame staff can only access personal data necessary for their specific job function
• Regular penetration testing and vulnerability assessments of the betgame platform
• 24/7 security monitoring and intrusion detection systems
• Staff training on data protection and information security obligations

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, betgame will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the Data Privacy Act of 2012.

11 Your Rights

Under the Data Privacy Act of 2012, you have the following rights in respect of your personal data held by betgame:

• Right to be informed: The right to know what personal data betgame holds about you and how it is used — which is the purpose of this Policy.
• Right of access: The right to request a copy of the personal data betgame holds about you.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to betgame's legal retention obligations.
• Right to object: The right to object to processing of your personal data for direct marketing purposes or where betgame relies on legitimate interests as the legal basis.
• Right to data portability: The right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

12 Children's Privacy

The betgame platform is strictly intended for persons aged 21 years and above, in accordance with Philippine law and PAGCOR regulations governing casino-style online gaming. betgame does not knowingly collect personal data from persons under the age of 21.

If betgame becomes aware that personal data has been collected from a person under 21, betgame will immediately suspend the associated account, delete the personal data, and void any wagers placed. If you believe that a person under 21 has registered a betgame account, please contact betgame's support team immediately.

13 Cross-Border Data Transfers

betgame's primary data processing infrastructure is located within the Philippines. Where betgame engages service providers whose servers are located outside the Philippines — for example, certain cloud infrastructure or game software providers — betgame ensures that appropriate safeguards are in place to protect your personal data in accordance with the Data Privacy Act of 2012.

Such safeguards include contractual clauses requiring overseas processors to apply data protection standards equivalent to those required under Philippine law, and conducting due diligence on the data protection practices of all overseas processors before engagement.

14 Changes to This Policy

betgame reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or betgame's data processing practices. The "Last Updated" date at the top of this page will be revised whenever a material change is made.

Where changes are material, betgame will notify registered players via email or an in-platform notification prior to the changes taking effect. Your continued use of the betgame platform after the effective date of any amendment constitutes your acknowledgement of the revised Policy. If you do not agree to the revised Policy, you should cease using the platform and may request account closure in accordance with betgame's Terms & Conditions.

15 Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or betgame's handling of your personal data, please contact betgame's Data Protection Officer:

• Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 from your betgame account dashboard

betgame will acknowledge all privacy-related requests within 5 business days and provide a substantive response within 15 business days. If you are not satisfied with betgame's response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines through its official channels.